NovaCARE™ Customer Support
NovaCARE™ — Lifetime Support Program
Support that stays with
your equipment.
NovaCARE™ is included with every Novaseal® heat sealer product — providing 24/7/365 access to service documentation, application guidance, troubleshooting resources, and direct support from the people who built your machine.
What's Included
NovaCARE™ covers the full
life of your system.
Every Novaseal® customer receives NovaCARE™ at no additional charge. The portal contains everything you need to keep your system running at full production capacity — from initial setup through the service life of the machine.
Service Manuals
Machine-specific documentation for your Novaseal® system — configuration, maintenance schedules, and component references.
How-To Videos
Step-by-step video instruction for machine operation, parameter setup, fixture changes, and maintenance procedures.
Troubleshooting Guides
Structured diagnostics for the most common issues — organized by symptom so your operator can resolve problems without waiting for a service call.
Application Support
Parameter guidance for specific materials, seal types, and production configurations — delivered by the engineering team that builds the equipment.
Updates & Communications
Firmware updates, parameter improvements, and product communications distributed directly through the NovaCARE™ portal.
Direct Line to Support
For issues requiring direct communication — NovaCARE™ connects you to the team at Nova Products, not a third-party service center.
Portal Access
Your support resources
are waiting.
The NovaCARE™ portal is available to all Novaseal® customers. Access links are provided on request — contact us through novaseal.com and we will send you directly to the resources relevant to your machine and application.
If you need support for a specific issue, material, or configuration, our team can direct you to the right documentation or connect you with the appropriate engineer.
Portal content is updated as new documentation, videos, and product communications become available.
NovaCARE™ Weblink
Access Your Support Portal
Service manuals, how-to videos, troubleshooting guides, and application support — organized by machine type. Contact us to receive your direct access link.
Request AccessContact us to receive your support access link
The NovaCARE™ Program
Built for the life of
the machine — not just the sale.
5-Year Warranty
Every Novaseal® Packet Welding system is backed by a 5-year warranty — the longest in the industry. It reflects how the machines are built and how long they are expected to perform. Renewal for an additional five-year term is available for those who prefer formal coverage continuity.
Lifetime Application Support
NovaCARE™ does not end when the warranty does. Application guidance, material questions, and production support remain available for the life of your equipment through the portal and direct contact.
BuyBack Guaranty
When you are ready to upgrade to a larger system or a newer platform, Novaseal® will apply credit for your existing machine toward the purchase. Your investment retains value as your production requirements grow.
Can't find what you need in the portal?
For issues that require direct communication — unusual materials, production problems, upgrade questions, or anything the portal doesn't cover — contact Nova Products directly.
You are speaking with the people who designed and built your machine.
Get in Touch
Use the contact form on novaseal.com to reach our support team. Include your machine model, serial number if available, and a description of your question.
Contact Novaseal® Return to novaseal.com